✘ We do not recommend scam sportsbook BetUS
✓ Bovada is a better sportsbook for Americans
The disappointing BetUS Sportsbook has provided online sports betting since the turn of the century and now provide poker and casino action too. They have grown to a substantial size but flaws have emerged that suggest big is not always beautiful. In fact, judged by our own experience here at USAbetting.com and the independent player reviews at the bottom of this page, they are to be avoided.
The customer service has a bad reputation. In an ideal world there should be the wonderful reassurance of knowing that whoever you talk to will actually listen to what you have to say. That does not happen at Bet US. If you want someone to empathize with any problems that you are experiencing, tough luck. If you are looking for customer services to explain anything that previously appeared incomprehensible then you may be let down by this particular USA focused online betting company.
Although there may be a toll free customer service phone line available at any time of day or night, you may be unable to find anyone who is willing to understand your problem and solve it. There is the potential nightmare of encountering unhelpful, evasive people who provide anything but good service. Allegations of obstructive customer service are rife.
They may use a carefully chosen vocabulary to imply the provision of customer service but they are not really focused on serving the player at all. It is claimed online that, in some cases, BetUS have endlessly found excuses for failing to pay out on winning wagers and that all too often they are running a scam.
In short, there have been far too many issues with payouts to detail here. If you use a search engine to check on this, and have a weekend or two to spend reading the allegations of individual cases, you will understand why it is no longer a site that we can recommend. Few other American serving websites have ever garnered such poor publicity.
It is so much easier to deposit money with BetUS Sportsbook than to withdraw it. The devil is in the detail and there are many examples of customers being stalled for weeks with no sensible explanation being provided to explain payout delays. There have also been refusals to payout, confiscation of bonuses and even some mentions on the web of bouncing checks. The customer service ratings have understandably plummeted on the back of these well documented issues.
The website structure is fairly straightforward, well signposted and consequently easy to find your way around – but why could they not make it look a bit better for their hundred of thousands of customers?
The Bet US home page can only be described as a design disaster area. It appears that different teams of designers with conflicting ideas have tried to squeeze their theories into a box which is quite simply not the right shape to accommodate them. And how many different shades of dark blue can you throw on the same page without wondering if someone, somewhere is slightly colour blind?
So you have another look and it is mostly very dark blue. Take a look at the long, thin strip at the very top of the home page that tells you about the new BetUS domain name. The message contained may be more important than the medium but why can it not share the same colour blue as one of the others and have the same rounded edges that every other similarly proportioned area shares? Fortunately there is an option to close it which reduces the number of different shades of dark blue down to three.
On a positive note, there is the convenience that comes with finding everything that you need in one location without having to shop around. You are a busy person who would prefer not to have to visit numerous locations, physical or online. This is the one area in which Bet US really delivers. There is a comprehensive sportsbook as well as a substantial poker and casino operation.
For example, when clicking on horseracing in late April you will find much more than the obvious betting lines for the Kentucky Derby. There are lines for a horse winning the Triple Crown, for the Derby winner winning the Preakness or the Belmont. Other options include the margin of victory, the winning time and even the successful saddlecloth number. There are odds given from racetracks not just across the whole of North America but also for Australia, Dubai and Hong Kong. You will also find plenty of international action including any imminent UK Classic Races such as the 1,000 and 2,000 Guineas which are held in Newmarket early in May. There are also lines for the Oaks and the UK Derby which take place at Epsom in early June.
With all this on offer, and the work that has gone into it, you would have thought BetUS Sportsbook would try to make some real money by being honest. Dishonesty always costs in this business. It costs because hard-won clients will never return. It costs because there is no way back from a bad reputation. It is all over the internet. There is no hiding place from the abysmal publicity this company has successful spawned. In the bookmaking business you get a lot richer by being scrupulously honest and equitable than by being shady and crooked. It is a lesson this company may never learn.
Summary: The design may be a subjective issue and ultimately it is ease of use that counts. The website is certainly clear. In addition they provide an impressive range of online sports markets for customers to wager on, as well as the ubiquitous casino and poker rooms.
It does not matter how good or wonderful any of those things are if the management fail to run a respectable firm. You can excuse a few online complaints about any company. We all know that some people will moan about even the best locations. However a search of the web reveals a frightening avalanche of player allegations against Bet US. These range from poor customer service, to failing to payout on winning bets, to failing to make payouts at all in some alleged cases. Then there is the little matter of their lies to their former affiliate business partners, a sordid episode that we at USAbetting had personal experience of.
They have managed to ruin their reputation in the online betting world through years of alleged scams and player abuse. They do a massive disservice to the other good companies operating in the sector. They could be tarnished with the same brush just because BetUS have alienated decent American sportsbook players. In short, steer well clear of this shady operation. There are far better options out there, as detailed on this website. Remember, you do always have a choice and playing at BetUS Sportsbook is not something you should decide to do.
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Took my money easy. Getting back my bank, no chance. Scam run away!
Apparently I am the exception here because I have never had any problems. On three occasions I turned 100 bucks into 1000 plus and got my payouts in 2 or 3 days with no problems.
They recently triple charged my credit card for a 150 deposit and having a hell of a time getting it back.
BetUs is a scam. They won’t pay out and have constant "server issues " which disqualify you from certain bets without payouts . I won $17,000 in casino and never saw a dime. They had me jump through hoops and never got any of it.
I got a 50$ free bet. Turned it to 1125$. Went for a withdrawal. They said I need to bet 1090$ because of some past rollover. So I made two 500$ bets and 100$ bet. Won all three. Then made a two team parlay for 115 and won that. Then when I called back and said I did what you asked now send me my money. They said I had 159$ rollover still and that 500$ is the max payout. And I need to deposit for the amount of money I want to keep and work a 10 times rollover. I used them about ten years ago. They did the same thing but when it was my own money. So I didn't use them anymore. Now I just remembered why. Their call service is the worst. If you have any issues and prove them wrong they just talk over you, say thanks and hang up. Seriously a bunch of low life dirt bags just doing whatever it takes to take your money and not pay out their debt, because they know there really isn't anything you can do. F***ubetus!
I took an initial free play of $6 with no rollover requirements from 10 years ago (2008) and turned it into $50. When I tried to withdraw, BetUS.com.pa completely denied me, stating that since I accepted some newer free plays from 2018 (an additional two separate free plays) for $50 each (which lost by the way) the terms of those free plays required a $1k wager and would apply to the entire account, not just those funds. When I asked them to point out where in the terms of service that the newer lost free plays would continue to apply a rollover to the entire account they couldn't. When I asked the associate to escalate the call they lost their cool and terminated my account and took my funds with it.
Please take your money somewhere else, anywhere but Betus!
Don't ever trust these D-bags. They had my debit card and someone there was loading up the account using all my information and was taking small increments sporadically over two years and then someone got greedy and stole over 5k in three days for a total of over 11k plus. I only got less than half from the bank and I am suing them if they don't make my bank account right within a week. If they think they are getting away with this, they should think again. I only put one star because i cant post if i don't put at least one, they deserve -5 for what the did to me after all this time.
I've take out over $30,000 over the past year. Most payouts are monthly of $2000 to $3000. Always paid within one day, each time to a gift card that in-turn is withdrawn at local atms.
I worked for BetUS ... you want to hear the real story? They are scumbags, I can tell you ...
Hi Rick, Thanks for your post. Please do tell us more?
I'd leave zero stars if I could. After weeks of back and forth, I finally got my BetUS payout through a gift card. However, when I went to use the gift card, it was declined. Then, come to find out, somehow the currency on the gift card is in Romanian Leu, rather than U.S. dollars. I mean seriously? Absolute scam artists. With all the betting sites out there, this one should be the last that people use. Horrible.
Warning. Don’t make any bets with this organized South American criminal enterprise, $3K in winnings. ⭐ The entire BetUs staff are actors. This website needs to be shut down.
Even one star is too much. Don't deposit money with BetUS. Their rollover its until you lose your money, almost nothing counts towards the rollover. Ridiculous.
Any sportsbook who accepts a wager and then, when that client has a string of luck and wants to get paid some of their money out of their account, the sportsbook claims you are a sharp player so therefore 'we are not paying you' - that is a sportsbook that should be locked up and shut down. Who in their right mind would be like 'take all my money when I lose and if I win you don’t have to pay me because this is just recreational.' I hope one day somebody gives BetUS a dose of their own medicine and taps into their system and robs their asses like they do to everybody else.
This website is a scam. Do not use it. I was unable to get my payout. They gave me all these BS excuses!
Have been using the BetUS website for about a year. It took them over three months to send me my gift card for payouts. Apparently They had an "issue" when I was winning. After this, I experienced another big win that took me over a month to get paid out from. If you ever use a different card on file they will happily take your money, even if it's a temporary card, but when you go to cash out, they need proof of that card! That I no longer have, that is why it's a temporary card. Asked for a supervisor and listened for a second but told me I had to take responsibility for my actions and kept cutting me off. This website is trash, I would recommend driving to Vegas or flying before ever using BetUS again.
Came up with every excuse not to payout. Complete scam company that should be shut down. Do not deposit a dime in Bet US. They refuse to pay out!
Big scam. I deposit money from Skrill. Now he want from me to deposit from bitcoin, then i will get money in bitcoin!
Had BetUS for years doing small stuff. I bet on the Superbowl and did well. First, the payout had to be in one of three weird options. I chose the gift card and waited for 3-4 weeks. Finally got the card and tried to get my money out. Got all sorts of stories about having to bet more etc. Tried to get help with no resolve. Don't fall for their freebies. Won big, got nothing.
Horrible company. No pay outs unless you spend thousands of dollars. Then a charge to withdraw your mone. Scam Scam Scam! Please don't make the same mistake. $428 out the window unless I gamble more the $2300.00. Then they change the rules.
It costs $45 to get my $253 out!? Are you kidding me? If you choose a lower cost alternative it takes 4 weeks and they give you a credit card minus $20 of what is rightfully owed to you. They are garbage and I am not using them again. There is no reason it should take 4 weeks to get paid or cost as much money as it does for their options. BetUS are just trying rake you over the coals for even more money or force you to bet more. There are plenty of other sites that don't operate this way.
They always put off sending you your money. If you win too much they try saying you're a professional and that BetUS is for recreational players only. Who in their right mind is going to let them take money and not get money?
Scam! Deposited $150 and am being told I have to wager/win $1500 in order to withdrawal any amount of money. Other sites are much more user friendly and provide far better customer support. Do not use BetUS.
Let me start by saying that I own my own small business which employs 16 people and if any single one of them were to talk to my customers (and be as unhelpful and willingly ignorant) they way BetUs employees handled me, they would be fired on the spot. Long story short, I have been using BetUs Sportsbook for about nine years, only depositing a couple hundred here and there, as they aren't the only book I use. Last week I only had $140 left in my account, but before I made another deposit I figured it'd probably be a good idea to make a small withdrawal ($60) to ensure the process reasonable and that my money and payouts were actually legit. On Monday morning at 9am, I was told the payout would be available via MoneyGram in 48 hours; considering I was charged a $40 fee just to receive the $60, I naively believed the transaction was in essence a done deal, and would receive the measly $60 in a timely fashion. Today is Friday morning and: 1) Been told 4 different payout times now by 4 different people. 2) Was essentially told by one female employee I was an idiot for withdrawing $60 and that I'd be much better off just leaving it in my account and playing it more. 3) Was told earlier this morning I was being "rude and extremely impatient," and that now it would be at least another three more days before the money can be received. Bottom line is that if I ever actually do receive the measly $60 (again which had a $40 fee on top if it), I am going to say forget the remaining dollars in my account and never do business with the clowns again. If getting such a small amount of dollars for myself has been this big of a hassle, I truly don't envy those of you who have given these clowns much larger increments and the trouble you are going to endure if ever expecting a larger payout. Again, please learn from my experience, and never give these scumbags your money ever again!
I went to make my plays today and the maximum that I could bet was $2.00. I called BetUS customer service and management told me that the risk management team had blocked me from making certain types of bets because my winning percentage was too high. They said sorry but you can still play regular spread on football. I was upset and told them I had been there for 8 years and gave them lots of my money before I became more educated and started winning some. I finally just said fine, I want to start my withdrawals today. They said sorry again but you still have $11,000 in rollover before you can withdraw. I just made a big deposit a few days ago (which is why rollover promo is so high). So I can't withdraw and I can't make plays that I am use to betting. Now I'm going to lose all of my last big deposit and all of the winnings. I now wish that I would have made some withdraws over last few weeks instead of leaving my bank roll in the account. The guy did not even sound empathetic. Sorry, I'm just really upset.
When they say "free play terms and conditions" and then say "$1,633 in total action prior to any payouts," to me that means I need to bet $1633 to make the free play money eligible for payout. This statement in no way states that I need to bet $1633 to get my payout involving money I deposited. They purposely write the statement referring to "any payouts" to be able to rip people off.
I just became a gold member for Betus and they deactivated my account the day I had a free play in their 2000$ tournament for gold rewards bonus. It took me 12,000$ to get to be a gold member. I was mad because they would call my house phone too often, so I emailed them saying don't even call me I will call you guys. Then they deactivated me till tomorrow and now I miss my free 2000$ tournament that I earned with my hard working money. Now today, I'm done with them. They take three weeks to get you a prepaid card and if you ever win a lot of money it can months to collect it all. Big Scam because they take advantage of gamblers. And don't ever get their bonuses because you will need to win like 2,000$ just to cash out after that.
No matter what you say on this page the idea is join Bovada or 5dimes! If you have had a good experience with Betus then your a liar or been lucky to tip toe through the rain drops. Because 5 Dimes and Bovada is who is running betusa blog.
We are independent and trying to steer people clear of trouble with bad betting sites. Both Bovada and 5Dimes could not be running this website at USAbetting as they are rival firms.
I guess I'm the one historical winner at Betus. Three years ago I won 129k in a week. It took four months to pay me. My job every day was to cash out $1000 from the gift card at an ATM. I am surprised they paid me that much money.
Four months to pay it all is still not good!
BetUs is the biggest scam sight i've ever played on. I’ve done many through the years and never dealt with a site this bad. I wish i had done my homework before wasting my money. They tie your deposits to your bonuses, so even when you win with real funds, you can't withdraw your money. Blackjack is so rigged it's a joke. Dealer pulls 20's and blackjacks at 4x the rate that players do. But just as soon as you're about to be cleaned out, all of a sudden you start getting winning hands like crazy. It always seems to give you just enough good hands at just the right times to make it look legitimate. Couldn't be farther from the truth. Avoid this site at all costs!
Last year I withdrew $1200, they said the card should be at my house within a week. Did not show and I had used up my $1200 on the 5th week, I was like 'the hell with it.' The card did show up in my mailbox four days later. They did this on purpose. Stay away as far as possible from BetUS. Go with Bovada never had any problems with them and been with them for 11+ yrs.
I won a large parlay on BetUS, it was over 10k. I had an account with them prior for the past 10 years but only played small maybe 50-100 bucks each year and never was lucky enough to be up much until this year. Well I never setup my cash out method and when I called to cash out I was told that I needed to present them with the needed ID and deposit proof. I sent it in and was suggested the best method of payout would be by the debit card method. The guy on the phone said he would set me up for it and it will take about three weeks to get it out. I was also told that since I took part in the bonus I still needed to wager another 540 bucks or so. I thought I cleared it since I played the casino but the casino supposedly is its own thing when applying to the bonus on sports. I played three wagers for $250 each and won two of the three.
Now in the meantime while waiting I decided to google how the payouts work and came across this USAbetting site and I began to worry after reading all these horror stories. I almost began to freak out after 30 days which was more than the three weeks that the operators told me it would take, but with the Holidays I said I would give it a full 21 business days before freaking out. The debit card came, and I asked the operators to withdraw the maximum I could at a time to the card. They told me they can move 3k a day from the account to the debit card at the fee of 2%. They also could setup an auto transfer for each of the following days if I wanted and that the card would have the full 10k and change on it by day four. The only issue on my end was that you can only pull 1k out per day from the debit card and at the cost of ATM fees plus a $5 transaction fee. I do warn any of you who decide to use this card like a credit/debit card for small store purchases do not or you will get hit with a $5 fee for each transaction. Also I found it almost impossible to use it for online charges, I tried it over the week or so I had money on the card. Also you can only withdraw in $500 max increments, so each day if you wanted to be the most efficient at withdrawing capital you would be hit with the ATM fee and two card transactions of $5 plus the $60 2% fee for every 1k. It came out to cost me around $90 for every 1k I withdrew. Then again its cheaper than any means of Moneygram or Western Union.
I just want to let everyone know to keep your cool. There are a few guys at BetUS who are dicks, I found one guy who seemed to never be helpful. I simply ignored him and called back and went over my question again. I think the longest it took between a withdrawal request and money hitting my card was around 28 hours and the first day it took only 8 hours. The account managers would also text you when processed. There sometimes was a three hour delay between when the site said transfer complete and the debit card showing the balance. That first time made me freak out major, with all these nightmare BetUS reviews in the back of my mind. I just said to myself why would they go through all of these four weeks of processing and mailing cards out to screw me at this point, give it a bit more time and lets see if the card shows a balance and it did. Patience is my biggest suggestion guys.
As far as me remaining a BetUS customer, I am up in the air. The cost of withdrawal is still somewhat expensive although not the worst, I do still worry with all these other bad reviews. I will probably use them for those low cost high payout parlays and futures wagers that I cannot get with a local bookie. I guess it is the safest way to be. I just wanted to post my experience in case anyone else ends up in my scenario, then they do not need to worry for three to four weeks like I did.
Thank you for your detailed review of how the withdrawal to debit card process worked. It is very informative. Glad you got your money. It seems a very long-winded process though. Maybe try one of the sportsbooks that we do recommend, like Bovada or 5Dimes. The latter has a good reputation for accepting big wagers.
Don't play this site - they will not pay. Its always something - one reason or another. They will not pay off.
Same story as others. I made a bet and won. They refused to pay out any monies and now my account is at a zero balance. They stole $950 from me.
I would not have given BetUs any stars. BetUs is a scam and won't let you withdraw the money you have won. If you receive any free bets they will use that against you. It is nothing but a scam please don't waste your time. They are unprofessional and an illegitimate company.
I rate their casino zero stars. I have been a blackjack player most of my adult life and made money most of my life, but their blackjack tables are extremely rigged folks. I am not talking about playing their tables a few times. I am talking many times. When you lose and finally reach where you started ,that's as far as you will go. You will go all the way down to zero right away. I see the patterns. If you want to lose your money all the time play at BetUS.
I don't accept the freeplay. I've been betting with Bet US for eight years and not had a problem getting paid. It might take three weeks but always been paid.
I called them to ask to pay out a small amount, $25 out of my account balance $201.41 to see if they are an honest company but they denied the pay out. They are really a scam. They want me deposit more money into my account. I have had an account with them since 2006. I lost money before and I have $6 balance left in there, I am just back to play month ago. Now I have won $201 but they don't let me cash out. We should have lawsuit for their scam. Hope can find any class lawsuit lawyer to get their ass and shut them down. Stay away from them.
Hi guys, seems there are a lot of us that got screwed up by BetUs. Now they owe me about 5K which I can't get back. Now, what i am proposing is to join forces, make a group or something, organize ourselves and find out where exactly these people are and go and get our money back. Let's take action in our hands. If anyone is interested let's go for it. Waiting on responses, cheers.
I have to say that Betus has the worst customer service i've ever encountered top to bottom, horrible, sorry to say. Misleading information plus complete asshole reps. Good luck. You won't make it. I spoke with a man who identified himself as Charlie Jones. Listen to our call and tell me if you really want him attached to your company. A shame. I asked completely relevant questions and I wanted to rip his throat out one minute into the conversation.
My $250 payout turned into $180 after BetUS charged me $20 and their gift card company stole $50 from the $230 they gave me. They said it was for service charges for two years that the card was not activated. No one will make good on returning the money. Beware of these bottom feeders.
Will not payout.
Oh the poster that said 99.5% of players are mostly ignorant, yes the house cleans up. But there are the lucky ones out there that put a six-teamer together for $50 or more and they deserve to be paid. I found a great play from July to the last week of baseball that the Detroit Tigers won the 1st game of almost every series helping my account go from $385 to $1,500. Now just trying to put my time in and get paid out. Maybe I'll use it to go to Costa Rica and find out what hole BetUs are in. Message to BetUs: Pay us winners.
I fell for that free bet, put $200 in if it loses call them up and they give you your 200 back in free play. If anybody knows how hard it is to even win $75 back from a free play then you should do this for a living. So I get my 200 in free bet turn it over to $348 call to cash out and be done with it. No you haven't made your 10 x rollover what nobody said that! Ok 200 x 10 plus I've been playing for a while, how much do I have to play. I'm at 200 x 10 = 2,000. I can do that. No it's 4,000, what? Yes you put in $200 but we gave you free play of 200. WTF 4,000 points and all my prop bets on baseball even though it's a 10c line 15c and more really. Well it's a game to me now I've got $1,358 in the account. I wait for ball games -105 put $400 on both sides for a $20 loss I get 400 points.I sit and wait try to middle some football games 500 each side -50 but 1,000 points. I'm getting close with $1285 and bets on two night games for $22 each what I play $22-$$220. In a month I'll asked to cash out and I'll be on here going stupid crazy!
I can't say they've never paid me out, they've paid me out every time i requested it. They make the withdrawal process uber complicated. They act as if there are different levels of players based upon how much you bet for example there is gold player, silver player etc each higher classification with its own benefits. All of this stuff is a lie. I'm a gold member and when I used the "special" gold member phone number, it took me to the same dil holes as everyone else speaks to.
While the process to setup a payout on your account is a little bit of a pain, I have never had delayed payouts from BetUs. It takes 2-3 days, and the maximum payout is $3000 on the gift card issued to you. It is a bit frustrating because there's still a "transaction fee" that will take $60 of your payout. If you reach a certain "tier" then the payout on the next month is free as well, otherwise they charge you an additional amount. So, I waited until the next month and withdrew the remaining $2000. I guess it all kind of evens out though, because you're paying the foreign transaction fees associated with a site like Bovada. All in all BetUs is a little more annoying with the phone calls, but I've never had a problems with them otherwise.
I am very surprised by the negative comments. Always have received my payouts. Today I requested $900 and it was on my card in about five hours.
BetUS is the most dishonest sportsbook I have ever joined. It is fine as long as you are losing, but heaven help you if you start winning. I don't know how these dodgy guys stay in business.
I have a lifetime plus several other lifetimes of experience, and wisdom in sports wagering passed on to me going back three generations. This goes all the way back to Chicago in the 1920's, and I can tell you that most of these complaints are total and utter bullshit. People lose betting on sports. Period. The money is not made off of the juice. The fact of the matter is 99.5% of sports bettors lose. So for all of these so called complaints to be real? Anyone who is truly a seasoned expert in sports wagering, knows that bettors all lose over time (short or long) and are all losers. Story after story about guys talking about turning their $100 into $2,000, or $200 into $13,000 LOL None of you have the skill LET ALONE THE DISCIPLINE to accumulate such winnings.
I read comment after comment for an hour today, and I have to say that it was like free stand up comedy. I have never read more humor in my life. I love the guy who said he was upset about not getting his payout for a couple weeks, so he slammed his phone off of the dashboard of his car, and made his daughter cry. LOL. Do these losers even realize what they type? You all sound like losers. You know why you sound like losers? Because you are losers, so save your egotistical bullshit stories about your winnings and expertise hot streaks! You are losers and you have no discipline.
Offshore sportsbooks always take much longer to payout, and your money goes to them right away yes, and it takes longer and is difficult to get back yes. That is the way it is and has always been. If any of you knew anything about sports wagering you would understand that this is only one of several reasons that 99.5% of you lose all the time and cannot retain a profit or know when to quit. Being the house has been a winning proposition since betting was invented. You only need to pick 57% or more winners to never work a job again the rest of your life if you understood a thing about wagering. The fact is even if I hypothetically guaranteed you could pick 57-58% most of you are STILL too stupid to win. This is because none of you complainers understand a thing about wagering on anything.
Oh, one more thing. The guys who say they threaten to report the sportsbooks to the attorney general, of the D.A. in an area? Too funny. I swear pure comedy all of these complaints. One of the funniest things I have read in my life.
Thank you for your comment. However I can bet that you have either never had an account with BetUS or you work for them. My money is firmly on the latter. They are undoubtedly the most dishonest of all the offshore sportsbooks. Yes, it takes longer to get a payout with offshore sportsbooks, but BetUS is in a different category entirely. I advise you bet with them and discover what a scam and a con they are - oh, hang on, you are staff so you already know about that. The other very strange thing about your post is all the references to non-existent comments on this page. Where is the bit about the daughter crying? People are not complaining about losing, they are complaining about being cheated. So what on earth are you talking about? I reckon you work for BetUS and have been reading some of the bad press across numerous different websites today and have mixed some of the anecdotes up. There are certainly enough of them out there, so maybe it is understandable. Certainly if you are involved with BetUS then your post is a disgrace and it appears to contain some of the deluded arrogance that firm and its diabolical, rude customer service is infamous for. Instead of apologizing for being crooks, you seek to justify the criminality. If it is all about offshore sportsbooks, then why is it ONLY BetUS that garners such bad comments? You never get these sorts of complaints about Bovada or 5Dimes Sportsbook. It is the difference between honesty and a scam.
I have been dealing with them for years but never again. Whenever there is an issue and you speak to one of their so-called supervisors, when pressed all they do is argue with you and try to make you feel like you are wrong. It has happened at least five times. The latest being with Luke, another one of their arrogant SOB supervisors. I have played thousands of dollars with this house over the years. Never again. Stay away. The only reason I give it one star is because zero is not an option.
Several years ago I bet through their site. I was denied eligibility to the higher status level even though I had bet the required amount in their calendar year. Talked to a manager and he said even though I did make the appropriate amount of bets in the required time, there was nothing he could do because its all done by the system and he cant override it. I immediately withdrew my funds because I did not want to deal with this site. That took 35 days to get and came on a debit card that did not not work at numerous locations. Finally had to pay large fees at the ATM to get cash from the card.
Flash forward to 2014 and BetUS offered me a free $25 bet. As of yesterday, I turned that $25 into $1K. I requested a $500 payout and was told everything was good, just awaiting manager approval. However, later that day I got the call from manager saying I will not be paid anything because it was all from a free bet and I had not made a deposit in 4 years. He then tried to lecture me on business and how they would not stay in business if they just paid out people for free plays. He then notified me that if I did not make a deposit within 72 hours he would be forced to remove my account because they could not have me gambling with my $1K and, I quote, screwing up their system lines with any bets. Needless to say, they will not be getting a dime from me.
I requested a payout of $620 on April 7th. It is May 27 and still no payment. This company is a complete disaster and I would avoid, unless you dont mind not being paid your winnings.
I won a little bet for 500.00 first time I have ever won on their site. It has been 16 days of excuses and BS trying to get my money. Today they finally agreed to pay me, not done yet, but they are charging me 60 bucks in fees to get my money. Horrible experience. FU Betus.
Cant get your money out. Crooks.
Betus.com are crooks and should be shut down.
Do you have an update to your previous post?
I have been betting with Betus for 8yrs. Today I made a $50 deposit and they just straight up took my money. I have the receipt for my deposit and they act like it never existed. They gave me a $25 free play and told me call them next week. Never again.
I should have read these reviews first. I joined BetUSA in 2002 with an initial $300 deposit. All went well for years - I was hanging in there. Then came the free bets. DO NOT ACCEPT A FREE BET. They come with a 10 x rollover requirement.
My $12,996 in football winnings is actually held ransom by six alleged free bets. I get my money only after clearing their rollover - which will be 10 x $12,996. I have got to spend another $129K just to get my $12,996.
I joined Intertops and refused any free bet, including their introductory $200 freebie. It comes with a 4 x rollover. Nobody gives you anything for free.
Bet us gave me a free $100.00 bet. It is now up to $1844.00. I called to ask about taking money out and I was told I have to bet another $1944.00 first before I can take any money. But, no matter how much I win, the most I can take out is $500.00. Of course if I deposit my own money then it is unlimited. So I will see if they actually will send me the $500.00 first of all. Just hard to believe they lure you in with a free bet but if you should win, they dont care how much you win, they will only give you 500 max. Are all those sites the same BS?
No they are not all the same BS. There is a reason why we do NOT recommend BetUS, but we do recommend other sportsbooks. Whatever firm you join, though, you must always read the bonus smallprint anyway for handle requirements etc.
Called customer service to tell them that someone has opened an account in my name. The reason I knew was because I was getting calls from them. When I asked the guy (the very rude guy ) to look up my account he hung up on me. I called back and got a human being. The second guy was much more helpful.
I have been with Betus for 15 years now, when they started in 2000 and never had an issue with them. Just they do make you turn in a lot of paperwork to withdraw money but once your done with it and it is accepted your withdraws are really easy. They send you a gift card where you can get your money at any ATM.
This is certainly not a typical experience!
I am in the air force. Won 20g on betus and never got a dime of it. They sent card that was of no value. I won money off a bonus they gave me. It was a stroke of luck alright - bad luck. Scam company that needs their operations shut down.
I am slightly net positive on this book. While the lines are a bit juiced towards the book, the bonus structure is better than most books. For the casual bettor the rollover is massive, so dont take bonus. For the long term bettor I have enjoyed this site for 3 years and never had an issue with a deposit or payout. I have noticed a few glitches to this site, similar to bovada. I have notified the site management and it has been adjusted.
We dont wish to be rude, but this suggests to us that maybe you are a long-term loser with Betus. Either that or you have been very lucky to dodge the bullets. You can see from the other comments just how many problems other people have had. They only notice the issues when they win or want to withdraw. Also, the tidal wave of negativity to this book everywhere else online also tells a story. Glad it has worked out for you so far.
Betus.com scammed me out of my 1st ever payout. They continually ask for more and more paperwork to prove my card and accounts are mine, yet they dont mind taking my deposits. They even want proof that my business I own is my business. WTF! These guys are a complete scam. Beware.
BetUS, what is there to say? Quite a lot actually. I keep coming back to this site like an abused spouse. Why? Because they always offer something to lure you back in. An apology here, an extra bonus there. One thing that I realized about BetUS is that they really hate when you win, especially if you win off of a bonus they give you. I have to admit they give generous bonuses, but in the mid term what good is a bonus when their Juice lines are 10-15% higher than average books? Any money made from bonuses is quickly eaten by that inflated juice. And as sports bettors know, getting 10-15% on your return is above standard, basically all of your profit. So where is the real benefit? Actually there really isnt one, since you lose out in the long run. Now do not get me started on the rollovers you have to meet. The rules are quite Byzantine. To my surprise and detriment, they actually rollover a rollover if you did not meet it with a previous deposit. Say, you took a bonus on a previous deposit and lost it all, but you are still stuck with whatever rollover you have left to get a payout. So if you make another deposit, you are stuck with that previous rollover, even though you had lost all your money, it does not cancel out. This is something they do not mention in their fast talking double customer service. They have rules on the lines and sports you can only use to met the rollover. And they are usually 10 x your initial deposit. It is basically a trap with the high rollover and other rules. If you want to ever see the light at the end of the tunnel, you have to make bets that you normally would not make just to climb over that mountainous rollover. Also, you have to watch your betting lines, because there are times where your win bet does not match the betting lines. Such as $20 on a -200 line should give you $10 to win, but at times it is lower than that, say $8.33. I called them out on this and they said it was just a computer glitch. Some glitch huh? And finally, avoid their online casino like the plague. I cant confirm that is rigged, but there are times when you lose 10 straight blackjack hands in a row using basic strategy. The say they use a random generator, but the logic just does not pan out. Granted, an online casino at any sportsbook is a way for the book to recoup loses and make a little money on the side. That is why the should be avoided. But with BetUS, it is skewed much to their benefit. Their payouts have gotten worse as well because they charge a fairly large fee, and it is sent to some credit they issue. This is poor because other good sites often have free payouts, and use moneygram which is faster and more convenient. In conclusion avoid BetUS sportsbook.
Should have listened to my brother after he was scammed and got out. You name it they found ways to screw me. They make it easy to put money in but very hard to take out. My last an final screwing was in the casino playing dueces wild for half an hour. I bet 12.50 a hand then after hitting a dueces wild royal flush they paid me 16$. Then the scene changed then it came back still at a 12.50 bet then changed to a 10 cent bet. So they said I bet 10 cent I tried to explain to them i had never made a 10 cent bet in my life. The robot i spoke to told me to prove it. I told her where she could go and that i am done with them. Stay away it is not fun even when you win that you lose.
I have been with them several years and have only experienced getting a delayed payment sometimes. Most of the time it is just a couple of days
I've pulled out multiple times and just barely a net winner with them. I've never had an issue with payouts. Once it took a day later then they said but that was it.
I cant understand why this firm is still in operation. Like a lot of the comments here I have had a run-in with them. All this history and yet they still go on.
This is the worst betting service I have ever encountered. When I wanted to get my winnings out, they said they needed a valid email, copy of a valid license, cell phone, current address and that I had to bet three times the amount I put in eventually. So after 3 months of betting successfully, almost on a daily basis, I again called to be able to withdraw my winnings and they gave me the runaround numerous times, never sending me the email so I could verify who I was and claim my winnings. It is a sham operation at best.
I called them before opening the account and they stated they are in the US and licensed to accepts bets. I deposited $500 with them but when I checked my bank transaction, the money were sent to Shanghai bank and converted in other currency. I called BetUS and talked with Lora Dumas who said she is a manager, to ask why convert the currency if they are in the US, and they then claimed they have offices in the US but are located in Costa Rica! I asked to close the account and a full refund. They said for me to get a refund I must MoneyGram $100 cash to one Ana Dalia Illescas Escobar in Nicaragua who in turn will send it to them because, and to quote them: this is the way it works.
Yes I cant even get to the payout section online but everything else seems to work, this gambling site is a scam. Was up over $2000 but they dont honor.
How many people got screwed by their bet on taking the field against Kentucky in the NCAA tourney? When you call BetUS are the biggest assholes, rude and saying I dont understand my bet. Evidently they cant honor the bet if they lose to a high seeded major team. They didnt even make it to the championship. BetUS are scam artists and will come up with any reason not to pay you if you win. Do NOT put money with them. They hide in Costa Rica and karma is a SOB. After reading reviews I feel like I am the idiot because i didnt research them. Anyone associated with them is a terrible human being. Customer service sucks on the phone and when they realize you are better than them, they just hang up.
BetUs is a bunch con artists. I took the rest of the field to win over Kentucky in the NCAA March Madness basketball and when they did not pay out I called and had to deal with some fast talking POS who told me I did not know what I was talking about. He claims the bet I made was for a team to win that was not in the tournament. How the hell would a team win that is not in the tournament win?! I bet the field against Kentucky, and won. They see it differently. DO NOT EVER USE BetUs Sportsbook! They are nothing more than common criminals who hide down in Costa Rica and do not pay you when you win. Their customer service sucks too. This is why it is always better to bet with a real bookie. Everyone at BetUs can go F$#K themselves!
I've been a customer for well over 10 years but never asked for a payout before. I would wager about $500 to a little over $1000 every year but never built up an amount large enough in my mind to ask for one. This year I won a sizeable amount on a futures bet for the Buckeyes to win the NCAA championship. I called to request a payout. I was told to verify my credit cards which I did and then was told I would be sent a debit card in a few weeks which I could use to receive my payout. I was a little disturbed by that but accepted it as their payout method. Then the agent asked if I ever used any of their 'free' bonus's they offer when you make a deposit to which I replied 'Yes, of course!'. I was put on hold for a few minutes and when he came back I was informed that I must wager $3000 more before I could collect a payout! I blew up, told him they were scumbag crooks and "F*** you!
So sorry to hear that. BetUS are a disgrace to the industry. Unfortunately nothing is done by any regulatory authority to stop Ponzi Schemes like Betus and Lock Poker. We can only warn people to avoid these dishonest firms.
Been a customer since 2008. Deposited couple thousands to my account which I lost it all. Was given a free play of 50 dollars and built that up to $400. I never requested a payout before so just wanted to see how the process is since I have read some bad reviews about betus. Well, I was denied the payout and was told I needed to deposit more money into my account. Would definitely not do business with betus, easy to deposit but if you win, you never know whether or not you will get paid. Definitely bad business.
I have been staying away from BetUS since the big government lockdown that saw a lot of peoples funds locked and lost forever. However, I have recently been receiving packets and letters in plain white envelopes (which is somewhat shady in and of itself) claiming $50.00 free wagers among other offers. So I decided to give BetUS a chance. Placed my $50.00 wager on the ONLY OPTION they give you, which was a prop bet on longest FG (+/- 44yds) in the Steelers vs. Panthers game. I took the over and hit. Account showed $50.00 after the win. I then parlayed the $50.00 winnings on another game, Monday Night Football. BetUS had +500 for Martellus Bennett scoring and Bears winning. So I took that bet. Won fair and square! There is no longer an option for bank transfer on payouts. It advises you to call a 1-888 number and speak with an account representative. So I did, and was given the run around instructions and options on how to receive a payout. At the end of the phone call, right before Im about to say thanks and hang up, the rep says: Hold on sir, were your winnings won off of a promotional bet? I said: Yes, I received a $50 bonus but have re-wagered the original $50. The rep then tells me I must bet $500.00! of my own money to be eligible for a PAYOUT?! It does not say ANYTHING about betting 10x the bonus in order to be eligible for money that YOU WON! SMH ridiculous! The manager that was trying to explain this to me, was rude and patronized me several times. Needless to say I lost my cool with this guy quickly. Do not use BetUS, not ever, not even if they give you free money, not if the world comes to an end an you need to make a wager to save the universe. It is not worth jumping through flaming hula hoops to get a Debit card 6 months from the time you win your wager. They take your money INSTANTLY, but you will be LUCKY if they send you a debit/credit card months later after winning wagers. Real books pay up when they lose. Total JOKE and a total SCAM! Trust me, do not waste your time and money! I can only imagine how mad I would be if I lost MY money instead of BONUS money that they solicit to you. My .02
I had no problem cashing out from betus but it did take about 3 weeks 🙂
Asked for a 1200 payout all i get is promises and lies talked to three different people there they tell me i will be paid just don't know when stay away from here something is fishy
I won at this sportsbook and they found a dodgy reason to cancel my bet, but only after the selection had been successful.